Pickup and Drop-off Etiquette

In the world of car rentals, pickup and drop-off etiquette plays a crucial role in ensuring a seamless and positive experience for both renters and rental companies. Here are some key points to keep in mind from Rent & Drive Albania:

1. Timeliness Matters:

• Pickup:
  • Arrive at the scheduled pickup time to avoid delays.
  • Inform Rent & Drive Albania if you’ll be late to make alternative arrangements.
• Drop-off:
  • Return the vehicle on time to avoid late fees.
  • If you need an extension, communicate with us in advance.

2. Communication is Key:

• Pickup:
  • Provide accurate flight details or arrival times if applicable.
  • Confirm pickup location and any special instructions.
• Drop-off:
  • Inform Rent & Drive Albania of any delays in returning the vehicle.
  • Communicate if there are issues with the vehicle or unexpected circumstances.

3. Vehicle Inspection:

• Pickup:
  • Thoroughly inspect the vehicle for pre-existing damage.
  • Document any scratches, dents, or issues on the rental agreement.
• Drop-off:
  • Return the vehicle in the same condition as when you picked it up.
  • If there’s new damage, report it to us and follow procedures.

4. Fuel Policies:

• Pickup:
  • Understand the fuel policy (full-to-full, pre-paid, etc.) before leaving.
  • Refuel the vehicle to the agreed-upon level before returning it.
• Drop-off:
  • Follow the fuel policy to avoid additional charges.
  • Keep receipts as proof of refueling if required.

5. Cleanliness Counts:

• Pickup:
  • Ensure the vehicle is clean and tidy before leaving the rental location.
  • Report any cleanliness issues to the rental company.
• Drop-off:
  • Return the vehicle in a reasonably clean condition.
  • Remove personal belongings and trash.

6. Adherence to Rental Terms:

• Pickup:
  • Review and understand the rental agreement terms.
  • Ask questions about any unclear policies or charges.
• Drop-off:
  • Adhere to all terms, including mileage limits and rental duration.
  • Be aware of any additional charges for exceeding limits.

7. Keys and Documentation:

• Pickup:
  • Ensure you have all necessary keys and documentation.
  • Understand the process for lost keys or documents.
• Drop-off:
  • Return all keys and documents as instructed by Rent & Drive Albania.
  • Confirm the completion of paperwork and any final charges.

8. Feedback and Reviews:

• Pickup:
  • Provide feedback on the pickup process for future improvements.
  • Report exceptional service or issues promptly.
• Drop-off:
  • Share your experience during the drop-off for constructive feedback.
  • Consider leaving a review to help other renters.

By adhering to these pickup and drop-off etiquette guidelines, you contribute to a smoother process and maintain a positive relationship with our car rental company. Remember, clear communication and respect for the rental terms are essential for a hassle-free experience.